Returns and Refunds

This Digital Return and Refund Policy governs all purchases executed on this website for the interactive letter-connecting puzzle games provided by MIDNIGHT GAMES S.R.L., an entity incorporated and operating under the laws of Romania.

Corporate Details

Brand Name: tracetwistpuzzle

Company Name: MIDNIGHT GAMES S.R.L.

Registration Number (CUI): 44653826

Registered Office Address: Sos. Moara De Foc 33, Bl. IV, Et. 1, Ap. 10, Iași 700520, Romania

Contact Email: letter@tracetwistpuzzle.com

Contact Telephone: +40 740016539

1. Nature of Digital Content and Delivery

The items available on this website consist exclusively of web-based, interactive digital entertainment content. Access to the selected puzzle content is supplied instantly through your internet browser upon the successful processing of the transaction. Because the delivery is entirely digital and immediate, no physical shipment, postal dispatch, or logistics tracking documentation is generated or required.

2. Statutory Right of Withdrawal and Forfeiture of Refunds

Mandatory Consumer Notice for the European Union

Pursuant to Article 16(m) of the European Union Consumer Rights Directive (2011/83/EU) and Romanian national consumer legislation (Emergency Ordinance no. OUG 34/2014), the statutory 14-day right of withdrawal (cooling-off period) is legally excluded for transactions involving the supply of online digital content that is not delivered on a tangible medium once the performance has commenced.

By completing your transaction and accessing the interactive puzzle games, you provide your explicit prior consent for the immediate supply of the digital service. You hereby expressly acknowledge and agree that once the digital delivery commences and access to the content is granted, the user waives the 14-day right of withdrawal, and the transaction becomes final, non-refundable, and non-reversible.

3. Exceptional Refund Criteria

As transactions are final upon digital delivery, refunds are not issued for reasons including, but not limited to, a change of mind, personal preference, or user performance within the puzzle game.

An exception to this non-refundable framework may only be reviewed if a verified technical defect originates entirely from our servers that systematically prevents access to the purchased digital content. In such cases:

The issue must be reported to our corporate email within 48 hours of purchase.

Our support team will inspect the case to provide an appropriate solution.

If the technical access issue cannot be rectified by our support team within a reasonable period, a refund may be authorised at the discretion of the management.

4. Payment Instruments and Processing Methods

To facilitate your transaction, our system accommodates several major payment instruments. All transactions are handled securely through standard commercial payment channels. Accepted methods include:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Supported digital wallets

In any instance where a refund is formally authorised by MIDNIGHT GAMES S.R.L., the funds will be credited exclusively back to the original payment instrument utilised during the initial checkout process. Please allow standard banking processing timelines for the credited amount to reflect on your statement.

5. Governing Law and Jurisdiction

This policy is established in alignment with the laws of Romania and overarching European Union consumer regulations. Any legal enquiries, claims, or interpretations concerning these terms shall be subject to the exclusive jurisdiction of the competent courts in Iași, Romania.