Frequently Asked Questions

Who operates tracetwistpuzzle?

The brand tracetwistpuzzle is fully owned and operated by MIDNIGHT GAMES S.R.L., a corporate entity legally incorporated and registered under the laws of Romania.

Registration Number (CUI): 44653826

Registered Office Address: Sos. Moara De Foc 33, Bl. IV, Et. 1, Ap. 10, Iași 700520, Romania

Contact Email: letter@tracetwistpuzzle.com

Is there an age requirement to use this website?

Yes. Access to this website and the purchase of our interactive puzzle content is strictly restricted to individuals who are at least 18 years of age. By initiating a transaction, you represent that you have reached the legal age of majority and possess the full capacity to execute commercial agreements.

What payment methods do you accept?

We accept a variety of major payment methods to facilitate your transaction. These include:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Supported digital wallets

All transactions are processed using industry-standard verification measures to handle your transaction data correctly.

Is this a subscription or a recurring charge?

No. All transactions on this website are strictly one-time purchases for immediate access to the selected interactive letter-connecting puzzle content. There are no recurring fees, hidden charges, or automated renewals.

How is the digital content delivered?

Because our interactive puzzle games are entirely web-based, delivery is instantaneous. Access to the content is provided directly through your internet browser immediately upon the successful verification of your payment. Consequently, no physical shipment, logistics tracking documentation, or postal dispatch is utilized.

What is the cancellation and refund policy?

Statutory Notice Regarding Digital Supply

In strict accordance with Article 16(m) of the European Union Consumer Rights Directive (2011/83/EU) and Romanian national legislation (Emergency Ordinance no. OUG 34/2014), the statutory 14-day right of withdrawal (cooling-off period) is excluded for digital content supplied online once performance has begun.

Once the digital delivery commences and access to the interactive puzzle content is granted, the user waives the 14-day right of withdrawal, and the transaction is final and non-refundable.

Do I own the puzzle games after purchasing access?

No. Your purchase grants you a limited, non-exclusive, non-transferable right of use to interact with the puzzle content solely for your personal, non-commercial entertainment within this website.

This transaction represents a usage right, not a transfer of ownership. All intellectual property, including website code, artwork, visual elements, illustrations, and music, remains the exclusive property of MIDNIGHT GAMES S.R.L. The extraction, reproduction, copying, or unauthorized commercial exploitation of any material found on this website is strictly prohibited.