Customer Support

Should you have any inquiries regarding our web-based letter-connecting puzzle games, please do not hesitate to reach out to our corporate office. We are committed to providing clear communication and assistance.

Corporate Identification

Company Name: MIDNIGHT GAMES S.R.L.

Brand Name: tracetwistpuzzle

Registration Number (CUI): 44653826

Registered Office Address: Sos. Moara De Foc 33, Bl. IV, Et. 1, Ap. 10, Iași 700520, Romania

Direct Communication Channels

Contact Email: letter@tracetwistpuzzle.com

Contact Telephone: +40 740016539

Customer Support Response Window

To ensure all inquiries are handled thoroughly and efficiently, we request that you leave a detailed message via our official email address listed above.

Our customer support team actively monitors all communications.

We will review your message and provide a formal response within 24 hours.

Digital Supply & Delivery Terms

Our website provides immediate access to interactive, browser-based word puzzle entertainment. Because access is granted instantly upon the successful processing of your request, no physical delivery or postal tracking is required.

Statutory Notice Regarding Withdrawal

In accordance with Article 16(m) of the European Union Consumer Rights Directive (2011/83/EU) and Romanian national legislation (Emergency Ordinance no. 34/2014), the standard 14-day cooling-off period does not apply to the supply of online digital content that is not delivered on a tangible medium if the performance has begun.

Once the digital delivery commences or access to the interactive puzzle content is granted, the user explicitly waives the 14-day right of withdrawal, and the transaction is final and non-refundable.